Yorkshire Water is partnering with Citizens Advice Leeds to support customers facing financial difficulties by making bill payments more manageable and offering extra assistance to those who are eligible.
Citizens Advice Leeds will refer customers struggling with their bills to Yorkshire Water support schemes, helping to make their payments more manageable and reduce debt. Yorkshire Water will also help eligible customers sign up to the Priority Services Register for extra assistance.
Claire Gott, community engagement field manager at Yorkshire Water, said: “We know that many people in the Leeds area are experiencing financial hardship. Unfortunately, not enough customers who are eligible for our support schemes are signing up.
“By partnering with organisations like Citizens Advice Leeds, we can better reach and help those in need. This is our third partnership with Citizens Advice, and we’re already seeing positive results with more customers getting the help they need.”
Julie Balfour, specialist services director at Citizens Advice Leeds, said: “We’re really excited to see how our partnership with Yorkshire Water will improve the debt advice process for our clients. We’re hopeful that having easier access to Yorkshire Water’s support schemes will improve outcomes for our clients and save time for our advisors.”
Yorkshire Water is looking to work with other organisations dedicated to supporting financially struggling communities. There are four digital awareness sessions available for companies wanting to learn more about the financial support available to customers
