TransPennine Express has created 21 permanent new jobs by keeping its customer ambassadors, introduced as a temporary measure during improvement work.
The train operator introduced the ambassador role temporarily while improvement work was taking place, but they proved so popular with customers that the roles are now here to stay – creating 21 permanent jobs.
Identifiable by their dedicated purple hi-vis jackets, the ambassadors play a significant role in assisting customers and are based across North England and Scotland, including Sheffield, Doncaster, Edinburgh, Glasgow, Preston and Liverpool Lime Street.
The ambassadors also support other locations across the network when required, such as during sporting events.
William McGeouch is one of them. He said: “I’ve been with TPE for fourteen months now. I was an on-board host for three and a half years and loved every moment. Working in the rail industry is fantastic, people are very helpful.
“What I like most about my role is I can support customers in helping them find their train and support them if anything comes up. I enjoy having a laugh and joke with our customers and making their day.”
Carrie Donaldson, Regional Customer Experience Lead for Scotland for TransPennine Express, who manages the ambassadors for Glasgow and Edinburgh, said, “The appointment of these ambassadors is a huge help to our customers. The team is always willing to help and deliver customer service to a high standard.
“If you’re unsure about anything while at a station, whether you can’t find your platform or want to check you’re getting on the right train – look out for their purple jackets. They’re all there to help you have the best journey possible.”
