Metro Bank has launched a new AI-powered tool designed to help its customers—both personal and business—protect themselves from fraud. The Metro Bank Scam Checker, developed in partnership with Ask Silver, uses artificial intelligence to detect potential scams, allowing users to easily verify suspicious communications.
Customers can now send a photo or screenshot of emails, websites, letters, or leaflets they suspect to be fraudulent via WhatsApp to the Metro Bank Scam Checker. The tool quickly analyses the content and alerts users if it is a scam, offering guidance on how to proceed.
This partnership responds to the growing threat of sophisticated scams in the UK, including impersonation fraud, where criminals pose as trusted organisations to access sensitive customer information. By leveraging AI technology, the tool aims to provide customers with a quick and effective way to spot fraud and prevent financial losses.
In 2023, UK Finance reported over £1 billion in losses due to scams, with a significant portion of fraud starting online. Metro Bank’s Scam Checker is available to its customers free of charge, ensuring quick alerts and automatic reporting to authorities when a scam is detected. This feature is intended to aid in the broader fight against fraud by assisting law enforcement and the financial sector.
The tool reflects Metro Bank’s commitment to enhancing security and providing customers with a reliable method to stay one step ahead of scammers. The bank emphasises that it will never pressure customers into urgent actions or request sensitive information like passwords or PINs via email or phone.
Founded by Alex Somervell and Jonny Pryn, Ask Silver was inspired by a personal experience when a family member lost a significant amount of money to a scam. With this new partnership, Ask Silver continues its mission to combat fraud and protect consumers from scams.
