The Competition and Markets Authority has finalised advice for trader recommendation sites as it pushes the sector to ensure all businesses comply with consumer law.
This means all sites should have a clear idea of their obligations under consumer law, meaning they can offer their service responsibly and make sure they’re acting on the right side of the law.
And with the CMA set to receive stronger enforcement powers from next spring, trader recommendation sites that are not complying with their obligations risk facing a formal investigation.
The advice sets out the key principles sites should follow to make sure they stay on the right side of the law. Not only will this mean consumers are better protected, but it will help ensure there is a level playing field for qualified and reliable traders – who should no longer find themselves competing on recommendation sites with traders who are not properly vetted.
Mike Andrews, National Coordinator for the National Trading Standards eCrime Team, said: “Protecting consumers and honest business is at the heart of everything we do and we’ve welcomed the work CMA and partners have done to get this guidance in place. It marks the start of trader recommendation sites ensuring they vet and verify traders more carefully and take consumer complaints more seriously.
“With the guidance finalised and by following these tips, consumers can now be more confident about getting the right plumber, plasterer, or roofer for the job, while genuine traders will no longer miss out on jobs that might otherwise have gone to illegitimate ones.”
