BT has confirmed plans to close its contact centres in Leeds and Exeter in the coming months as part of its office consolidation strategy. The move will affect hundreds of employees and shift many roles to upgraded sites.
In Exeter, staff are expected to relocate to BT’s modernised Plymouth office rather than invest in upgrading the existing Exbridge House site. The company considers Plymouth within a reasonable commuting distance but has pledged to support affected employees with alternative options or travel cost assistance where eligible.
A similar transition is planned in Leeds, where staff from the Marlborough Street office will be moved to either BT’s refurbished Doncaster office or its new Sheffield facility. The company’s Sovereign Street office in Leeds will remain operational.
