York businesses must embrace AI and digital transformation to stay competitive, according to HSBC UK’s Head of Technology Sector, Roland Emmans. Speaking at the inaugural York Tech Forum, Emmans warned that businesses of all sizes need to keep pace with rapid technological shifts, highlighting AI’s ability to improve efficiency and customer service. He emphasised that AI should complement human expertise rather than replace it.
The event, hosted at City of York Council’s West Offices, gathered over 60 businesses to discuss the region’s evolving tech landscape. Cllr Pete Kilbane pointed to York’s growing reputation as a tech hub, citing major investments such as the Institute for Safe Autonomy and the 6G Lab of the North.
The council is rolling out AI training initiatives for retail and hospitality businesses as part of its push for digital adoption across sectors. Businesses seeking support can contact the council’s Business Growth Managers.
