More than a million people a month have tapped into the HMRC app to find their employment history and National Insurance number to pass on to a new employer.
The app was opened more than a 80 million times in 2023, but HMRC still receives around three million calls a year, with people waiting on hold for information they could quickly access digitally at a time and place to suit them.
During January, when HMRC’s helpline experiences a surge in enquiries about employment history, HMRC is encouraging customers to download the free and easy to use HMRC app instead, which provides secure access to personal tax affairs, saving an unnecessary phone call and a potential long wait listening to hold music.
Nigel Huddleston MP, Financial Secretary to the Treasury, said: “When people apply for a job the last thing they want to be doing is wasting time on the phone to HMRC to find their National Insurance number or tax code, which is why I encourage jobseekers to save themselves effort in the future and join 1.2 million monthly users and start using HMRC’s fantastic app.
Myrtle Lloyd, HMRC’s Director General of Customer Services, added: “With the new year bringing new opportunities and career aspirations for many, our app is a great way to securely access your tax code, National Insurance number, and employment details – information a new employer may ask for. A few taps will save you a call and the information is accessible at any time.
“App users will need to create an account or sign in if they already have one to access their personal information. If you need to set up an account, the app will guide you through the process.”
