Hull-based broadband provider KCOM will find out in November if it has won the accolade as the UK’s best Best Consumer Internet Service Provider category with 50,000 to 250,000 customers.
It’s currently on a shortlist of three, and will discover the result at national industry awards later in the year.
KCOM has also scooped a second nomination in the Best Integrated Communications Category for its work raising awareness about its copper to fibre network upgrade. This £17m, two-year, project will see 170,000 customers across Hull and East Yorkshire migrating their landline phones from old legacy copper wires to future-proof fibre.
KCOM Retail managing director Neil Bartholomew said: “I’m absolutely delighted we’ve been recognised by the industry for all our hard work making KCOM the region’s leading broadband provider that puts its customers at the heart of everything we do.
“We’ve been a finalist for the Best Consumer ISP award for several years now which shows our standard of service and customer care have been consistently impressive thanks to our dedicated teams of locally-based customer champions and engineers. Indeed, a recent Ofcom report showed our customers experienced fewer faults and enjoyed faster repairs than for any other provider. I hope we can now one step further and bring the trophy home to Hull.”
ISPA Chair, Steve Leighton, said: “This year’s landmark anniversary of the iconic ISPA awards presents the ideal opportunity to celebrate and showcase the significant endeavour we have seen from organisations across the sector in 2023.
“In an economic climate that has seen increased pressure placed on financial investments and consumers, industry has worked tirelessly to get us beyond 50 per cent nationwide FTTP coverage, delivering increased speeds and better services to citizens and businesses across the UK – while also alleviating some of the strains imposed by the cost of living crisis on consumers. I am excited to see who the deserving winners will be.”
